Shipping & Refund Policy
Return Policy:
Due to the hygienic nature of our products, we do not accept returns on any items. All sales are final.
If you receive an item that is damaged, incorrect, or missing, please contact us immediately at info@embracenaptural.com with your order details and photos of the issue within 24 hours. We will work with you to resolve the situation as quickly as possible.
Invalid Addresses:
We are not responsible for invalid or incorrect addresses, and we cannot be held liable for items delivered to the wrong address. To ensure smooth delivery, please double-check your shipping address before placing your order.
If you notice any errors, contact us immediately before your order is printed or shipped, and we will correct it at no extra charge.Once label has been printed or has been shipped, we cannot modify the address.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Risk of Loss: The risk of loss and title for all items purchased from Embrace Naptural pass to you upon our delivery to the carrier.
Shipping Estimates: Any dates quoted for delivery are estimates only. We are not liable for any delays in shipments.
Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the re-delivery costs.
Order Processing
All orders are processed in the order they are received, Monday through Friday (excluding weekends & holidays).
Processing takes 1–5 business days excluding weekends and holidays.
Shipping Time: After processing, orders will be shipped. Standard shipping typically takes 2-5 business days, depending on your location.
Please note that processing time is separate from shipping time. We process and prepare your order within the listed time frames before shipping it out.
Lost or Stolen Packages
Once your order is marked "Delivered" by USPS, we are not responsible for stolen or lost items.
Please file a claim with USPS if you experience this issue.
By placing an order with Embrace Naptural, you agree to the above terms. For questions, contact our customer care team at info@embracenaptural.com
Terms Of Service
1. Agreement to Terms
By accessing or using our website, purchasing our products, or utilizing any of our services, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to all the Terms, then you may not access the website or use the services.
2. Product Information & Use
Product Descriptions: We attempt to be as accurate as possible in the description of our products. However, we do not warrant that product descriptions, colors, sizes, or other content on the site are accurate, complete, reliable, current, or error-free. Natural variations in ingredients may occur.
Intended Use: Our products are designed for external use on hair and scalp only. You agree to use the products in accordance with the provided directions and warnings.
Allergens/Sensitivity: You acknowledge and agree that it is your responsibility to review the ingredient list for any allergens or sensitivities you may have before purchasing or using a product. Embrace Naptural is not liable for any allergic or adverse reactions due to product use. If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional.
Discontinuance: We reserve the right to modify or discontinue any product without notice at any time.
3. Purchases and Payment
Pricing: All prices are subject to change without notice. The price charged will be the price in effect at the time of placing the order.
Order Acceptance: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Billing Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Disclaimer of Warranties; Limitation of Liability
4. NO WARRANTIES: The products and services delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.
5. LIMITATION OF LIABILITY: In no case shall Embrace Naptural, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products procured using the service.
6. Indemnification
You agree to indemnify, defend, and hold harmless Embrace Naptural and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
7, Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of MS/US.
8. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
9. Contact Information
Questions about the Terms of Service should be sent to us at info@embracenaptural.com
By placing an order with Embrace Naptural, you agree to the above terms.
Privacy Policy
1. Introduction
This Privacy Policy describes how Embrace Naptural("we," "us," or "our") collects, uses, and shares your Personal Information when you visit, use our services, or make a purchase from Www.embracenaptural.com
2. Information We Collect
We collect information about you in various ways when you use our Site.
A. Information You Directly Provide to Us
Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information (like credit card numbers).
Account Information: If you create an account, we collect your login credentials (username and password).
Customer Support: If you contact us, we collect the content of your communications.
Marketing: If you sign up for our newsletter, we collect your email address.
B. Automatically Collected Information (Usage Data)
When you visit our Site, we automatically collect certain information about your device and interaction with the Site:
Device Information: IP address, web browser type, time zone, and some of the cookies that are installed on your device.
Usage Information: Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.
We collect this information using technologies such as:
Cookies: Data files placed on your device or computer.
Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. How We Use Your Information
We use the information we collect for the following purposes:
Fulfilling Orders: To process your payment, arrange for shipping, provide you with invoices/order confirmations, and fulfill the transaction.
Communication: To communicate with you regarding your orders, product updates, and customer service requests.
Marketing & Promotion (if consented): To provide you with information or advertising relating to our products or services, provided you have opted-in to receive these communications.
Improving the Site: To screen our orders for potential risk or fraud, and to analyze how our customers browse and interact with the Site (using analytics tools like Google Analytics) to improve our offerings and marketing efforts.
4. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
Service Providers: We share information with service providers who perform functions on our behalf. This includes:
Payment Processors: To handle secure payment transactions (e.g., Stripe,).
Shipping Carriers: To deliver your products (e.g., USPS).
Website Hosting and Analytics: (e.g., Google Analytics to understand site usage).
Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
5. Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Opt-Out of Marketing: You can opt-out of receiving future marketing emails from us at any time by following the "unsubscribe" link at the bottom of our emails.
6. Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with the effective date.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@embracenaptural.com
By placing an order with Embrace Naptural, you agree to the above terms.